Main menu. How to install Virgin Media broadband If your home is Virgin Media ready, you could set up our broadband, TV and landline services on your own with a QuickStart self-install box.
Delivery via Yodel We can deliver your new kit to any UK address, such as your home or workplace, as long as someone over 18 can sign for the package on the day of delivery. Got a problem with your pack? What's in the QuickStart box? Is your home set up for QuickStart? Internal wall socket Another thing to consider is the condition and location of your internal wall socket. Position of your sockets and equipment Your TV or Hub can be up to 3 metres away from your wall socket.
Installation guide videos We have a collection of installation videos and guides for you to watch and read to help you set up our broadband, TV and home services. Installing broadband, TV and phone. Installing broadband.
Upgrading from Hub 3 to Hub 4. Upgrade your V6 box to Virgin TV QuickStart install guides To view these instructions in text and images, check out our handy QuickStart install guides instead. QuickStart install guides.
How do I schedule a technical appointment? How do I reschudule an appointment? Reschedule technician And if you want to cancel a technician appointment, sign into My Virgin Media, find your appointment details on your account dashboard and cancel from there. How to check your service status? Broadband installation FAQs. What do Virgin Media's installation team commit to? Our engineers will always aim to: Arrive on the agreed date and at the agreed time Politely explain what they are doing and why it is necessary which is one reason why an adult over the age of 18 must be present Show you how to use your new services Treat your home with respect and consideration Check where you'd like the cables to run, both inside and outside your home, and look for alternative routes if the obvious route appears problematic.
How long does Virgin Media broadband installation take? How long will the QuickStart installation take me? How much does installation cost?
I'm not a particularly technical person, can I get an engineer to install my service even if I am eligible for QuickStart? I'm self-installing. Where should I put my Hub to get the best WiFi signal? Getting Virgin Media installed is a bit different, as the brand has its own network, separate from the Openreach network used by other providers.
In either case, you will be sent a straightforward self-installation kit and you can be up and running within as little as four days of placing your order - making Virgin Media the quickest company to install home broadband.
Check Virgin Media availability. You need a new phone line: Most properties have had a BT landline installed at some point, which will be required by any provider operating on the Openreach network everyone except Virgin Media and Hyperoptic. The builder should register the property or you can contact Royal Mail yourself. You live in a flat: With all broadband providers , non-standard set-up may cost extra.
Sky states that prices may vary if you live in a flat. Be wary of signing a contract that is longer than your rental contract — if you have to move out you will still have to pay for the remaining time on your contract — or risk being charged a cancellation fee.
You miss the engineer appointment: If a visit by an engineer has been arranged to activate your service, make sure you or another person over 18 is at your property at the agreed date and time.
Failure to do so will result in a delay in installation and possibly charges for wasting time. Use our switching reminder and we'll email you when your deal is coming to an end so you don't lose out! This website uses cookies to give you the best experience. By continuing, you agree to our cookies policy. About us Contact us Media centre. Home Broadband Guides. Please include a daytime phone number.
Promises promises! Virgin Media failed to install the cables needed to connect a broadband service. Amazon Prime Video: Amazon Prime subscription required. Speeds refer to download speeds unless stated otherwise. External factors may impact speed. Our ultrafast speeds are Mbps and above. Acceptable use policy applies. Until then, sit back, relax and enjoy everything the Ultimate Oomph bundle has to offer!
UK's fastest widely available broadband: Virgin Media M Fibre Broadband avg Mbps vs widely available provider download speeds, for verification see virginmedia. Gig1 Fibre Broadband avg 1,Mbps is available in selected areas. Terms apply. Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. Available to Virgin Fibre customers on max 7 registered devices. WiFi connection required. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May Users can change their settings at any time in My Virgin Media.
Web Safe is not automatically turned on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity. WiFi on the London Underground: Activation required. WiFi services available in station only.
Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Gig1 Availability: Available in selected areas only — use our postcode checker to see if available in your area yet.
Only available to customers on M50 broadband and above. A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address. Customer will be required to call into our Fault Centres and Virgin Media agent will complete assessment remotely. This Legal Stuff applies as a separate contract in addition to your existing broadband agreement with us under our terms and conditions, which can be found here.
We need to use information about the WiFi pods connected to your Hub and your connectivity experience for example slow WiFi speeds or signal drop outs so we can best manage your service.
Reliability: December - December Talk Weekends : Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , Virgin Mobile numbers and numbers starting within the weekend all day Saturday and Sunday periods.
Excludes indirect access, dial-up internet, , other non-geographic numbers, personal numbering, and paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes.
Fair usage policy applies. Inclusive numbers subject to limit of minutes or calls per rolling 30 day period. Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers starting within the weekend all day Saturday and Sunday periods.
Excludes indirect access, dial-up internet, other non-geographic numbers, personal numbering, and paging charge-bands. Charges apply outside of inclusive minute. Inclusive and numbers subject to a limit of minutes or calls per rolling 30 day period.
Charges apply outside of inclusive minutes Fair usage policy applies. Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Mobile numbers routed outside the UK will incur a charge. Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia. You should check with your network operator for rates. Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver.
Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver. Calls to mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days i.
Call categories are aligned with your home phone Talk Plan. Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk Plan starting within the relevant period. You'll be charged for calls lasting longer than 60 minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.
All calls are subject to a call connection fee of 19p. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as personal numbering, mobile WiFi or paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.
Where there's no call charge specified the landline charge will apply. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Provides inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Inclusive numbers subject to limit of minutes or calls per rolling day period.
Provides inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Provides inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Provides inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers, special calls and numbers.
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